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Curriculum vitae

Education

PhD Human Factors & Ergonomics, 2023 - Present
University of Minnesota
Advisor: Dr. Lucy E. Dunne
Human Performance, Usability and Wearable Interfaces

M.S. Human Factors & Ergonomics, 2021 - 2023
University of Minnesota
Advisor: Dr. Brad Holschuh
Usability Engineering, Human-centered Design, and Wearable Technology

B.S. Computer Science, 2010 
Mississippi State University
Human-Computer Interaction, Programming Languages, and Data Structures.

Experience

Interaction Designer & Product Owner, 2015 - NOW 

FedEx, SenseAware

  • Proven ability to translate user needs into design requirements.
  • Expert knowledge of human-centered design techniques including heuristic evaluations and human performance modeling.
  • Expertise in planning all aspects of rapid user testing methods and quickly providing data-driven recommendations.
  • Performed user research using user testing, interviews, surveys, web analytics, and collecting human performance metrics.
  • Contributed to user manuals for hardware and software system components.
  • Advocated for the enterprise-wide design system.

Front-end Web Developer, 2011 - 2015

FedEx Services, SenseAware

  • Built resuable object-oriented web components.
  • Managed continuous deployments via GitHub & Heroku.
  • Developed tested and covered JavaScript components with Jasmine and
  • Karma runner frameworks Leveraged web metrics via Adobe Analytics to inform design decisions and shape the product roadmap.
  • Instrumental in launching the SenseAware Help Center quickly with open source software.
  • Created custom Drupal 6 modules and themes supporting the SenseAware product.
  • Applied internationalization best practices.
  • Worked within an Agile/Scrum environment.

Network Administrator, 2006 - 2008 

Tate County School District, MS

  • Led the effort to deploy identity services using Microsoft Active Directory.
  • Maintained critical educational computing resources, including web fitering and network services.

Certifications

UX Certificate, Interaction Design specialty, 2020
Nielsen Norman Group

  • Coursework in Interaction & Emotional Design